Popular Services
Cybersecurity incidents and threats which have affected or could potentially affect the college should be reported here.
Support for the Account Management Portal (password resets & locked accounts), Activator (student account activation / reactivation), Duo (two-factor authentication), general login issues, and name change requests.
Support for digital signage and the Rave Mobile Safety automated emergency alert system.
Support for on-campus wired networking.
Purchase requests for software not currently utilized by the college may be submitted here. Please include a brief description of what you need and a justification for why you need it with each request.
Note: Unless you are a member of the Cabinet, ITS will verify approval with your supervisor prior to conducting any review.
Technical assistance for student-oriented services offered via mycollege.cpcc.edu, including (but not limited to) course registration, financial aid management, grades, and transcripts.
This service is to provide support services for streaming live events, multi-room screen combination, and meeting/presentation support
Hardware troubleshooting (e.g. black screen, Windows won't start, etc.) for all college-issued computers and mobile devices.
Technical support for errors and other issues affecting college-supported software and applications (e.g. Microsoft Office, Adobe, etc.).
Inquiries and requests relating to the accessibility of an ITS service may be submitted here.
Support for miscellaneous account issues which do not fall under any of the above services.
Support for our Google Workspace applications (Calendar, Docs, Meet, Sheets, & Slides).
Support for Brightspace & its integrated services, the Course Administration Webtools, and all other college-supported learning management systems.
Support for Citrix Workspace cloud desktops and their constituent applications.
Support for electronic clinic, health record, and pharmacy management systems such as Eaglesoft and PioneerRx. Also includes medical training and simulation systems such as CAE and Shadow Health.
Support for Central Piedmont's student, faculty, staff, contractor, and departmental Outlook mailboxes. Requests for technical support, classlist creation or modification, and departmental mailbox creation & ownership changes may be submitted here.
Space for requesting support for departmental storage (H-drive), shared application storage (J-drive), individual employee storage (U-drives), Google drives (W-drives), and all other network storage (Z-drive etc.). U: Drive quota expansions may also be requested here.
Support for Panopto, Central Piedmont's designated lecture recording system.
Request assistance with connecting to a Central Piedmont WiFi network.
Support for fax machines, MFP cloud printing (including the PrintAnywhere system), network printers, and scanners.
Requests for creating Microsoft Teams channels in the "CPCC - All Employees" team (i.e., channels which should be accessible to all college employees) should be submitted here.
Microsoft Edge is the sole web browser for Central Piedmont devices.